How Do I Take Ahold of The Contact Energy $400 Broadband Credit?

I want to get the CONTACT400 $400 off broadband deal. I signed up for the last one $300 but they didn't credit me when I joined their internet even after hounding them. They claim I didn't enter the code? So now I want to take ahold of the new $400 credit they are offering. Do I have to cancel and sign up again to get the deal? Anyone have experience with this and walk me through the steps? Thank you

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Comments

  • +1

    I signed up for the last one $300 but they didn't credit me when I joined their internet even after hounding them

    I don't use Contact so can't help on the steps required but if you have had such an issue trying to get a $300 credit last time why do you think it would be any different this time?
    Based on your experience so far I would just look to a different provider.

  • +1

    Technically you won't be able to as T&C says, you can't be Contact customer within last 6 months. $400 deal or normally all their deals are for new customers only. Maybe you can try going to some other provider for a month and after that sign up using your partner or someone else in the household which means different person. Again, I can't vouch for this but this should normally work.

    • I think you should be able to get the $400.
      The T&Cs don't state you can't be a customer within six month, they actually state you can't have signed up to a special offer within six months. Since you didn't get the previous offer, I think you should be in a position to receive this deal.

      The Offer is not available to customers who have previously signed up to a special Contact Broadband offer in the last 6 months and is not available in conjunction with any other offer.

      • I think you should be able to get the $400.
        The T&Cs don't state you can't be a customer within six month, they actually state you can't have signed up to a special offer within six months. Since you didn't get the previous offer, I think you should be in a position to receive this deal.

        Do you think that anyone currently with Contact (who hasn't gotten a special offer within the last six months) can get the $400?

        • I can't comment on what the company will actually do but there's nothing in their T&Cs that says no.

  • Thank you for your advice @bigcheese thats very true and thank you @ace310 maybe I will try that in the future

  • They also won’t give me the $300 credit for signing up to Contact Mobile

    • For any particular reason, or they just said, 'no' without justifying it?

    • Did you receive the offer via email? That offer was targeted only.
      I did it last month and have received my credit

  • Any updates on your end? It's been a month after I signed up and the credit hasn't come through - same issue when I contacted support, they claim I didn't enter the promo code when signing up which is ridiculous.

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