Pureprofile - account closures

juderson on 24/12/2017 - 13:15

My account on Pureprofile has been closed for suspicion of having more than one acccount. This may of happend because I've logged in via Facebook login option in the past when the site was having issues logging in via email.

For those who have been actively doing surveys on Pureprofile and have accumulated a lot of credit, I'd recomend you cash out to avoid wasting stored credit if your account were to be closed.

My account is under appeal I think.

Also if you're with Smilecity and Myopinions, if you try to cashout at a computer outside where you usually cashout your rewards (ie. At home)
Theres a possible chance your account could get locked out. I've done this at least 2 times when they didn't tell me how it got locked out.

Anyways, just thought I'd give you guys a heads up.

Free Software/Websites

Related Stores

Pureprofile
Pureprofile

Comments

  • [Deactivated] on 18/02/2019 - 15:10

    I've got both Smilecity and Myopinions accounts from the old days when they were separate companies. Recently I tried to cash-in some of the points. One worked fine, but the other one had a weird problem and then that account was locked for "violation of the terms and conditions". Same computer, only a few minutes apart. No answer from an email sent to them yet. :o(

    • Alan6984 on 19/02/2019 - 00:42

      I had exactly the same thing happen to me too last month.

      They responded, said they had 'reviewed' the decision, and were not re-activating my account. I asked what was the reason, and they responded (multiple times) but would not give a reason. I suspect it was due to me building up too much cash owing.

      Maybe I should lodge it via the Disputes Tribunal. It will eat up most of the amount they owe me, but it would be an interesting exercise to see how the DT works (I can turn up there easy enough without going out of my way), and they'll likely just roll over anyway. Maybe worth including a claim for compensation at the same time to cover my time and hurt feelings!

      Alan.

      • [Deactivated] on 03/03/2019 - 12:19

        It turned out they had locked both my MyOpinions and SmileCity accounts.

        After not receiving any reply to the first query email, I sent a new query email to both SmileCity and MyOpinions about the account closure, I have now received an email back from SmileCity to say they had reviewed my account and it will be reactivated "within 3 business days" (nothing from MyOpinions, but since it's the same parent company they may have done both).

        No explanation of why the accounts were closed though. Just the list of their rules. I can only guess that either:
        • my ISP changed servers, meaning they got a different location for me when I logged in … nothing I can do about that since it does happen occasionally, especially when a server is having issues,
        or
        • logging in to both my SmileCity and MyOpinions accounts one-after-the-other meant they thought I had more than one account … but they are separate survey companies, simply owned by the same parent company (you even used to be able to swap points from one to the other).

        I have also received a new survey invitation email from both SmileCity and MyOpinions, but I haven't tried them or tried logging in yet … I'll give them their "3 business days" first.

  • Vegas on 21/08/2022 - 12:40

    I am pretty annoyed with Pure Profile. The first three months I accrued $50 of points which I used each month to save $50 at BP. Then the number of surveys went down to almost nothing. I think in the last month I have accrued only about $10 as I am lucky to get given one survey a day and then often I don't qualify or they claim they have enough people.
    I wrote to ask them why and did not get a reply. I expect I was 'over achieving' and they didn't like me earning that much (the person who referred me said they normally got $30 each month).

Login or Join to leave a comment
Login Join