[Price Error] Microsoft Surface Pro 7 i7 16GB 512GB (Platinum) $1499.00 @ JB Hi-Fi

LMonk on 02/12/2020 - 18:58
Last edited 03/12/2020 - 12:10 by 1 other user

Moved to Forum: Original Link

This has to be a pricing mistake. It's just too cheap.

Pricespy: https://pricespy.co.nz/product.php?pu=5196383

Tablet Type - Surface Pro 7

Colour - Silver

Display size (inches) - 12.3

Resolution (Pixels) - 2736 x 1824

Screen Resolution - Pixel Sense Screen

Processor Type - Intel Core i7

Processor Cores - Quad Core

Processor Model Number - 1065G7

Processor Memory Cache - 8MB

Processor Clock Speed (GHz) - 1.3

Processor Max. Clock Speed (GHz) - 3.9

RAM (GB) - 16.0

SSD Storage - 512GB

Total Storage - 512GB

Graphics processor - Intel® Iris™ Plus graphics

Rear Cameras (MP) - 8

Front camera (MP) - 5

Webcam - Yes

HD recording - True

Bluetooth - v5.0

Wi-Fi - 802.11 a/b/g/n/ac/ax

Card reader - Micro SDXC

USB 3.0 Ports - 1

USB-C Ports - 1

Headphone output (3.5mm) - True

Battery life - 10.5 hours typical Surface device usage

Tablet Operating System - Windows

Manufacturer's warranty - 1 Year

General Discussion

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JB Hi-Fi

Comments

apas023 on 02/12/2020 - 19:07

Just what I was looking for, ordered one.

However since they are “on order” items, and clearly a pricing error, I’m expecting my order to be cancelled soon as they don’t have to stock to ship anytime soon. But oh well, let’s try…
- Monk on 02/12/2020 - 19:09
  
  Last time JB had a pricing error for me they gave me vouchers for every product that had a problem.
  - apas023 on 02/12/2020 - 19:10
    
    Vouchers? As in they cancelled the order and gave you like $100 or something?
- mattk1 on 02/12/2020 - 19:16
  
  Also what I was after - worth a shot!
Monk on 02/12/2020 - 19:11

I ordered about 6 keyboards and 6 mice (Razer) that were obviously mistakes and got vouchers for each one. Maybe about $170 plus refund. Pretty weird.
A bunch of people on GPForums got them.

Edit: opps this was supposed to be a reply to apas023
NeM2k2 on 02/12/2020 - 19:11

Wow. In for one, let's see what happens!
- mark1984 on 02/12/2020 - 19:57
  
  my order got cancelled as soon as order is placed, now status = cancelled
  - NeM2k2 on 02/12/2020 - 20:45
    
    Mine says in progress still
jiriteach on 02/12/2020 - 19:11

Did they not refund your money?
- Monk on 02/12/2020 - 19:12
  
  Yes got the refund as well.
Ytrewq on 02/12/2020 - 19:18

Ordered, thanks
ABCDEFG on 02/12/2020 - 19:19

There's no way this goes through, but let's give it a burn. Great find Monk.
huffboy on 02/12/2020 - 19:19

anyone try to price match with noel leeming?
- ABCDEFG on 02/12/2020 - 19:21
  
  This gave me a genuine chuckle. Someone have a crack and post Noel's response.
  - huffboy on 02/12/2020 - 19:25
    
    They refused. said there is no stock in hand.
  - BJ on 02/12/2020 - 19:33
    
    +1
    
    "I would really love to match this for you however, it states on their end that it's limited stocks. We do not price match with limited stocks or no stock. "
    - doubledippps on 02/12/2020 - 19:36
      
      Did you guys phone or just online
      - huffboy on 02/12/2020 - 19:38
        
        @doubledippps: I did via chat.
      - BJ on 02/12/2020 - 19:43
        
        @doubledippps: Online via chat also. In-store would probably be your best bet to get it matched although it sounds like its also a backorder from Noel Leeming so not sure if that would work
        
        doubledippps on 02/12/2020 - 19:49
        
        +1
        
        @BJ: Same here I just tried to match they say currently have no stock so can't price match
    - Foodie on 03/12/2020 - 09:52
      
      I'm sorry, they have limited stock. They only have 90,000 of them so are limited to that number. /s
jiriteach on 02/12/2020 - 19:29

I ordered one - got the received your order email and just got another to say my order has been confirmed.
DrSS on 02/12/2020 - 19:38

Ordered one, thanks.
Hamster on 02/12/2020 - 19:38

Thanks, ordered one now waiting for my voucher
UnitedWeFall on 02/12/2020 - 19:42

Yeah I don't see it happening guys. Margin for retailers on Surface products are about 10%. They'd be losing quite a lot of money!
huffboy on 02/12/2020 - 19:42

Any deals for the keyboard? its 250 bucks.
- Baagin on 02/12/2020 - 19:58
  
  +1
  
  I got this bundle of keyboard, mouse and pen for $310 on black friday…
  
  https://www.noelleeming.co.nz/shop/computers-tablets/tablets…
gunman on 02/12/2020 - 19:44

Do they always give voucher when they cancel the order?
- fofokaka on 02/12/2020 - 20:01
  
  voucher for what?
  - gunman on 02/12/2020 - 20:02
    
    Gift voucher for cancelling the order
    - fofokaka on 02/12/2020 - 20:02
      
      hold up do they not refund the money to ur bank?
      - gunman on 02/12/2020 - 20:03
        
        @fofokaka: Monk received a refund and gift vouchers
    - Monk on 02/12/2020 - 20:05
      
      2 years ago for an unrelated purchase and pricing error.
- Detruire on 02/12/2020 - 20:48
  
  No. I've made several orders which JB has cancelled, and they only provided gift cards one (the same sale that @Monk mentioned). Of the other two times, one was an obvious price mistake and the other was a genuine sale that they oversold.
quebec on 02/12/2020 - 19:57

Ordered. So is there no way JB will honour it as I only did it for the voucher :)?
- fofokaka on 02/12/2020 - 20:01
  
  what voucher?
baikal on 02/12/2020 - 20:17

Ordered, see what will happen.
DEALSHUNTER on 02/12/2020 - 20:54

they have online return if you want to return, any idea? thanks.
puppety on 02/12/2020 - 21:12

+1

the new surface pro is announced, so could be them clearing stock. prefer the black tho.
fatboyj on 02/12/2020 - 21:21

EEEEK. Feeling a little, well, aprehensive. Don't know if I should pull the trigger to try this out.

Is there any way this will actually go through??? I'll be pretty unpopular with the missus if 1500 comes off the credit card this close to xmas.
- Huntakillaz on 02/12/2020 - 21:25
  
  +1
  
  if it does, Sell it for 1900 and tell the missus here's a 2x hundy for you to do what you want :P
  - Huntakillaz on 02/12/2020 - 21:26
    
    +1
    
    worst case return in within 7 days
    - fatboyj on 02/12/2020 - 21:34
      
      Thanks man didnt know that was an option. If I do get one happy to sell it on for only a hundy profit happy with that but with the 7 day return, I'll do it. Happy waiting guys.
      - Huntakillaz on 02/12/2020 - 21:38
        
        @fatboyj: Oh wait, their returns is
        
        "Please choose carefully as JB Hi-Fi will not provide you with a refund or exchange if you simply change your mind."
        https://www.jbhifi.co.nz/General/Corporate/Consumer-Matters/…
    - quebec on 02/12/2020 - 21:40
      
      +1
      
      I don’t think JB give money back. I’ve had that experience and they said they can only offer voucher.
ttt on 02/12/2020 - 21:24

Ordered one, JB email says Awaiting Stock.
OBH on 02/12/2020 - 21:33

Just ordered, will update you guys on the progress. Good find OP!
- OBH on 03/12/2020 - 09:46
  
  Order cancelled stating pricing error. No coupon. Refund will take 2-3 days to process. Worth the try at least!
dealfan on 02/12/2020 - 21:46

ordered - lets see what happens!
looseleaf on 02/12/2020 - 21:51

I ordered using gift vouchers -this should be interesting…
- fatboyj on 02/12/2020 - 21:58
  
  LOL I like the synergy of gift vouchers getting maybe more gift vouchers.
goochj03 on 02/12/2020 - 22:10

Placed order
offroad on 02/12/2020 - 22:55

Bought a new macbook pro couple of months ago but this price is too good, bought one as a spare laptop
- bottomcoughs on 02/12/2020 - 23:27
  
  Pretty good chance this is a pricing error and will be cancelled. The black version has the correct RRP.
NovaAlpha on 02/12/2020 - 23:08

anyone tried to price match at Harvey Norman and PBTech? They both seem to have stock, so wonder what their excuse is for not doing a price match (assuming).
- Nil Einne on 02/12/2020 - 23:58
  
  Doesn't matter if they have stock if JB HiFi doesn't. Most price matching policies in NZ require that the item is in stock at the retailer you want to price match from. E.g. Noel Leeming
  
  Price Promise applies only to regular, in-stock product offered for sale from a New Zealand retail home appliance dealer. Excludes limited quantities, localised events with special event pricing (such as MASSIVE, Homeshow), trade quotes, stock liquidations and commercial quantities and parallel imported products. All New Zealand retailer website product offers will be considered where the product is the same."
  
  While this may not be totally clear in their policy, "in stock" means at the retailer or their warehouse rather than back ordered/allegedly stocked at supplier. Sometimes their staff may be more generous and price match on a backordered only price, but if their policy excludes it, then that's up to their discretion.
  
  Also I don't think Harvey Norman or PB Tech even have a guaranteed price match policy, so their excuse could simply be 'sorry it's too low/below our cost price' or simply no we can't/won't match that price with no reason given.
  
  Most retailers also exclude pricing errors which this probably is.
  
  (AFAICT, most people are only trying to price match because they're concerned it's a pricing error & so JB Hi-Fi won't deliver rather than because they prefer the other retailer or want Fly Buys or whatever. And if people want to try, that's okay. But it always seems a bit naff when people complain because a retailer refuses to price match when they're only trying because they think it may be more likely they'll actually get it at that price. To be clear, this isn't a comment on anyone in this thread, it's simply stuff I've seen before. Also it's true the reason given for refusing is sometimes poor/unsupported by their policy, so I can understand people complaining about that aspect.)
nzstar on 02/12/2020 - 23:27

I ordered one. Order status is confirmed. Let's see what's happen
- Huntakillaz on 02/12/2020 - 23:43
  
  Man I ordered like 2hrs ago and mines still no confirmed :(
doubledippps on 02/12/2020 - 23:31

Order one and got 2 emails, 1 say order received and another said order been confirmed, mmm..
offroad on 02/12/2020 - 23:34

Could easily sell for $2k+ on facebook marketplace 😋
Doppelganger on 03/12/2020 - 00:09

Ordered 1 just now, status confirmed. For what it is worth, I might just keep it.
- apas023 on 03/12/2020 - 02:42
  
  Status confirmed via email or does it show status confirmed on the website under your account?
TechnicianX on 03/12/2020 - 00:43

Pricing reverted now
- quebec on 03/12/2020 - 00:59
  
  Still showing $1499
  - TechnicianX on 03/12/2020 - 01:21
    
    Ah never mind I ended up at the black colour one
1cmanny1 on 03/12/2020 - 07:03

+1

My cc through PayPal has been charged.
- SpiltMilk on 03/12/2020 - 08:50
  
  Has it, though? The terms and conditions say that they will apply a pre-authorisation or hold to your card for the full amount, but will only charge immediately prior to dispatch.
  
  In the event that they have actually charged, then I'd say you're in the clear, and that there's pretty limited scope for them to cancel now.
  
  But it will come down to whether the charge is a pre-auth or an actual charge. I tried to call my bank last night to confirm, but was on hold too long and had to have my shower before the hour of power was up……
  - Ytrewq on 03/12/2020 - 08:55
    
    The charge to my card was initially just a pre auth/hold but that has since changed to a charge..
  - 1cmanny1 on 03/12/2020 - 17:22
    
    It has, but I think they said they would give a refund.
    So I doubt it matters if they charged or not.
fatboyj on 03/12/2020 - 07:37

Dont want to be that guy coming into work with a flood of orders for a high end item only to see its a pricing error.
Lets see how JB handle this.
universe on 03/12/2020 - 08:05

+1

lol, tempting but imagine if "waiting for stock" here was similar to how PB Tech are taking orders (and payment!) for 6800 XT's that won't ship until 20th March 2021? Curious to see how this plays out.
- kiwical on 03/12/2020 - 08:28
  
  +1
  
  Ha yeah. Thanks for your $1500, we will ship in 2028 when these retail at $20
Jaxson on 03/12/2020 - 08:17

What's the inbuilt graphics like on these?
Obviously close to no options to expand in this form factor.
- Huntakillaz on 03/12/2020 - 08:43
  
  Good enough for basic desktop work, may be ok for like small games like among us.
Toeler on 03/12/2020 - 08:44

Looks like this isn't available any longer.
If I go to the link on mobile it says page not found and if I do it on desktop and click Add to Cart then I get a popup with nothing visible on it
offroad on 03/12/2020 - 08:45

Yes its gone now, wait for the order cancelled email now guys 😋
aih-lun on 03/12/2020 - 08:52

+2

I think you can get a decent i7 Laptop for around $1500-$1800 at PB Tech.
Don't understand why these Microsoft Surface Pro are so expensive normally (~$3K) - is it because of the convenience?
Hence, I didn't buy…
How much do you guys think the Voucher might be if your order was cancelled?
Monk on 03/12/2020 - 08:55

+1

Item has been removed/corrected.
I hope everyone that ordered gets one! Good luck.
mrmoustacheman on 03/12/2020 - 08:59

Perfect, needed a spare laptop, thanks for the find OP
fatboyj on 03/12/2020 - 09:00

And now the dance begins. I only got a a order placed email, not confirmed. CC not charged.

Edit: Just got this come through.

This email is to notify you that your online order NZ175969284 has not passed our order verification stage and in accordance with section 6 of our terms and conditions (refer clause 6.9), your order has now been cancelled.

Fun while it lasted.
Huntakillaz on 03/12/2020 - 09:08

-2

OH BS excuse lol
Least they could have said was the truth, its a pricing error.

============================================================
This email is to notify you that your online order NZ1109XX795XXX has not passed our order verification stage and in accordance with section 6 of our terms and conditions (refer clause 6.9), your order has now been cancelled.

Factors that may influence this decision can include, but are not limited to: country of origin (IP Address), Credit Card country, email domain, incorrectly completed name/address fields, or where you have requested a cancellation of your online order before it was confirmed.

Please be advised that no payment was requested for this order however a pre-authorisation may have been taken by your bank or financial institution. If this has been taken, the funds will be released within 2-5 business days.

We do apologise for any inconvenience caused to you here and if you require more information regarding this online order, please contact [email protected]

Kind regards,
JB Hi-Fi Customer Support Team
scrappycoco on 03/12/2020 - 09:10

-1

This email is to notify you that your online order NZ14110513xxxxx has not passed our order verification stage and in accordance with section 6 of our terms and conditions (refer clause 6.9), your order has now been cancelled.

Factors that may influence this decision can include, but are not limited to: country of origin (IP Address), Credit Card country, email domain, incorrectly completed name/address fields, or where you have requested a cancellation of your online order before it was confirmed.

Please be advised that no payment was requested for this order however a pre-authorisation may have been taken by your bank or financial institution. If this has been taken, the funds will be released within 2-5 business days.

We do apologise for any inconvenience caused to you here and if you require more information regarding this online order, please contact [email protected]
- HappyChipMonk on 03/12/2020 - 09:13
  
  -3
  
  got this as ell.. surely they can't do this ?
Huntakillaz on 03/12/2020 - 09:11

I guess they're no longer doing gift cards\vouchers for errors like they use to.
- mark1984 on 03/12/2020 - 09:42
  
  may be because they are making way too many price errors like this
fatboyj on 03/12/2020 - 09:12

+3

Haha ozzies. Underarmers forevermore.
stubblyprawn on 03/12/2020 - 09:12

6.9 "Goods that you have ordered will not be dispatched to you until your payment for the Goods has cleared. If your payment cannot be processed, your Order will be rejected and we will notify you by email."

I dont see how this is a good reason to cancel, I obviously have the money to pay for it
- fatboyj on 03/12/2020 - 09:15 Comment score below threshold.
  - jaknz on 03/12/2020 - 09:51
    
    +6
    
    Nah, genuine pricing errors are exempt, and trying to chase that would be seen by the courts as pure greed. It's only illegal if there was intent to deceive, where there obviously wasn't in this case.
- Kf15 on 03/12/2020 - 09:25
  
  Can you offer to go and pay in store then? Lol
Kf15 on 03/12/2020 - 09:24

I guess they dont legally have to give us a gift voucher for the mistake?
stubblyprawn on 03/12/2020 - 09:30

+2

2nd email that came through.

Thanks for ordering from JB Hi-Fi Online. Regarding your order for the Surface Pro 7 i7, unfortunately this was a genuine pricing error and the product should not have been online at that price. Due to this error we are unable to honour your order. We will be cancelling and fully refunding your order today, refunds will go back to your original purchase method and generally take 2-3 days to process.

We would like to offer you early access to our next Surface Sale from Monday December 7th, this is our 20% off sale which is the lowest price we offer on Surface products. We’ll email you in a few days with the full details and your unique code to purchase if you wish to do so.

We apologise for the error, please let us know if there is anything else we can assist with.

Thanks

JB Hi-Fi Online Team
- Hamster on 03/12/2020 - 09:31
  
  Yeah just got the same email. No vouchers this time.
  - Ytrewq on 03/12/2020 - 09:41
    
    Received the same
- Huntakillaz on 03/12/2020 - 10:13
  
  +2
  
  At least NZ division is Honest.
NeM2k2 on 03/12/2020 - 09:31

+1

I got a different email. No vouchers offered, just early access to an upcoming sale.

=================================

Thanks for ordering from JB Hi-Fi Online. Regarding your order for the Surface Pro 7 i7, unfortunately this was a genuine pricing error and the product should not have been online at that price. Due to this error we are unable to honour your order. We will be cancelling and fully refunding your order today, refunds will go back to your original purchase method and generally take 2-3 days to process.

We would like to offer you early access to our next Surface Sale from Monday December 7th, this is our 20% off sale which is the lowest price we offer on Surface products. We’ll email you in a few days with the full details and your unique code to purchase if you wish to do so.

We apologise for the error, please let us know if there is anything else we can assist with.
- superfishnz on 03/12/2020 - 09:46
  
  I also got the same email.
Hundees on 03/12/2020 - 09:46

Anything we can do? Or nah?
- - fatboyj on 03/12/2020 - 10:04
    
    +2
    
    Grab Guiliani he's up for any hare-brainded challenge.
  - Hundees on 03/12/2020 - 10:10
    
    Wow look forward to your reply! Thanks

[Price Error] Microsoft Surface Pro 7 i7 16GB 512GB (Platinum) $1499.00 @ JB Hi-Fi

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