Any thoughts on Cove Car insurance.

kdm21 on 22/09/2021 - 16:06

Kia ora Whānau,

Hope this msg finds you well.

I am looking to buy car insurance. has anyone previously used or currently using Cove insurance. if yes how's customer service? what you consider as Pros and Cons? Thank you.

General Discussion

Comments

  • Cove on 23/09/2021 - 11:26
    +2

    Full disclosure: I work at Cove

    Hi there!

    Since I work at Cove, I'll let our customers and other neutral parties answer your question:

    • 4.8 out of 5 star rating on Feefo.com from existing customers Source
    • 5 star rating for 25 - 29 year old drivers in this months Canstar awards Source
    • 4 star rating for 30 - 49 year old drivers in this months Canstar awards Source
    • 5 star rating for 50+ year old drivers in this months Canstar awards Source
    • 2021 Feefo Platinum Trusted Service Award
    • 2020 Feefo Gold Trusted Service Award
    • One of two recommendations for car insurance from Moneyhub.co.nz Source

    Call center and live chat times for customer service are under 1 minute.

    We are the challenger brand trying to make insurance more friendly and loved in NZ. Since we can't compete with the Australian insurers mega marketing budgets, we try to exceed on customer service and word of mouth referrals from satisfied customers.

    All the best with your decision & thanks for considering Cove.

    Matt

    • Alan6984 on 23/09/2021 - 12:35

      Impressive - I will be getting a quote from Cove next year when we are up for renewal.

  • Tinyking on 24/09/2021 - 08:36
    +1

    I moved my car insurance over to cove (from Tower), cove had the option to select how many days of the week do you drive your car on average, which works great for me, as I work from home fulltime (outside of lockdown).

    Their plan saved me at least $250 for full cover.

    I found out about Cove via www.quashed.co.nz, I uploaded my previous policy there and Cove stood out as the most cost effective.

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