Was looking to get Mitre10 to price beat something and noticed they've changed the wording of the guarantee and updated their website with an faq https://www.mitre10.co.nz/price-guarantee
It now states the item must be available to same day delivery or collection and the price beat includes delivery charges.
I wonder if same day delivery now means they exclude price beating stores in other cities and online websites.
Anywhere within a 17 hour drive is able to be picked up same day?
Leaving midnight and arriving by 5pm
That's probably why M10 have changed their policy.
That's what I mean though. Shipping is free since you are using click and collect.
Eg. Price beat in a Wellington store to a store in new Plymouth as the drive is still same day, it's still valid.
Pretty sure I would not drive 17 hours to a store to collect something, and 17 back again.
Even working at McDonalds you would make several hundred dollars in that time.
It seems fair to exclude shipping if the other store is within what most people would regard as a reasonable distance - 30 mins or 60 mins or something. They can't reasonably account for the outliers who would drive more than 30 hours to collect something.
@Alan6984: That's my point though, you aren't going to drive that but techniqually you could which falls within their guidelines.
And how are they judging shipping costs to add on items without going through the companies cart process to find out how much it's worth.
They could always do price match like Noel lemmings if the extra 15% off is hurting them so much, but they want to be seen competing with bunnings
@Foodie: Maybe I missed the point of the OP - I thought that they aren't price beating without taking into account the shipping costs anymore?
That seems reasonable to me.
Alan.
@Foodie: But there are if you get it sent from afar, or equivalent costs if you click and collect from afar and incur the time and fuel costs to collect it yourself (potentially far greater cost than having it couriered).
It seems reasonable to me that those are taken into account by M10.
However, we have the option not to accept their new policy and travel to collect whatever it is :-)
Alan.
@Alan6984: So they are going to calculate your click and collect travel costs? Then add it on to the price beat?
I'm going to visit family up north, driving, I'll collect the click and collect then. They live 5 minutes from the store.
Personally I end price beating stuff that is normally "local" anyhows. Just seems like they are over complicating it.
@Foodie: That's exactly what I said in my post above - they probably didn't do it before due to it being too hard and the total cost was not that great, but it has likely increased over the last year or more.
If you were passing the other place, then obviously you don't have (much of) a marginal cost to collect it yourself, in which case, I'd probably just buy it there anyway.
@Foodie: That was always true of course - it was just not reasonable to expect to get a price beat of 15% and also avoid the costs that we would otherwise have incurred shipping to us, or collecting from afar.
I still think that M10 were being very generous previously, and it wasn't sustainable.
We might find that the new policy is not always applied - might just be where the item(s) are larger / heavier perhaps, but they want to make the policy change so that they can make a decision at the time. The hassle factor for them determining the shipping costs will still be there, so we can hope that they will often be ignored.
What about within a domestic flight range? haha
Haha, true. Still free shipping.
"Price beat please.
OK, but we having to add shipping on that.
No need, I might go on holiday up there so able to be collected.
Ah, what?
Free shipping"
It has been like this for a while, and it is better for areas of NZ that don't have a local bunnings, but you could drive to it in a day.. However I struggled to get them to match an exact same product in everyway, apart from the product code having an extra number on the end. I presume the manufacturers may supply a slightly different product code to the two big players, but I am unsure if they do this in part to not honour the guarantee. They did match it in my case, but it was hit and miss.
To be fair to M10, I've always thought it was very generous for them NOT to include any delivery charges for non-local comparisons, since that is a real and generally unavoidable cost incurred by us getting the goods from the third party to us.
I can only guess that the problem was that it was too hard to consider (usually not shown on the third party website until you get at least part-way through an order) and not that significant (in terms of total dollars) up to now, but maybe the price-beating has increased in the last few years making it more significant for them.
Alan.