Countdown customers short-changed on rewards after Onecard ‘system issue’

Not sure this is a concern to anyone, something to take note.

Countdown customers short-changed on rewards after Onecard ‘system issue’
https://www.nzherald.co.nz/nz/countdown-customers-short-chan…

Flaw in Countdown's Onecard rewards programme short-changes some
https://www.newshub.co.nz/home/new-zealand/2022/11/flaw-in-c…

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There’s also a boost scheme that instantly bumps up your rewards points. But following a complaint from a hawk-eyed customer it appears not all shoppers are getting all their rewards points.

Caitlin Cherry from Consumer NZ said the problem was identified by a long-time Countdown shopper Kay, who especially enjoyed receiving 1200 boost points for a $250 spend during a weekly shop for groceries for her family.

On four occasions she had to contact Countdown and have her boost points added manually.

Finally, she emailed the company and received a phone call from a staff member, who told her it was a nationwide problem that they had been unaware of until her complaint.

Cherry agreed other shoppers could have been missing out on many dollars in discounts over a long period.

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