Received via email:
Happy Hours are here
Frank’s in the mood to celebrate the silly season, so we’re gifting you with Happy Hours.Whether you're hosting family for a Christmas feast, staying up all night with friends, or if it's just going to be another regular day – we want to treat you to free power on Christmas Day!
It's easy, just book in a 5 hour time slot that suits you and you're good to go!
Who is eligible for a Happy Hours?
A Happy Hours email was sent to eligible customers on 15 December 2023. To be sure it is your invitation, you will see your customer number at the top of the booking form.I didn’t get a Happy Hours email. Can I get 5 hours of free power?
To be eligible for this Offer you must meet the eligibility criteria:
- Be an existing Frank Energy residential electricity customer at the offer date
- Have your primary electricity residence with Frank Energy
- Have a smart meter installed at your property with regular half hourly daily reads
- Have received an invitation to participate in this offer by way of an email from us (email communication only)
Where do I go to get my Happy Hours?
Your Happy Hours email contains a unique link to the booking page which automatically registers which customer number you’re booking it for; your link is only for your address.When can I have my Happy Hours?
From your Happy Hours email, you can pick any 5 hour (consecutive) time period on 25 December 2023You can change you chosen time period right up until 11:59PM, 24 December 2023 but after that, it’s locked in.
Weird, I've been with Frank for ages and did not get their email