Bargain Chemist suspicious behavior following deal

rizzle27 on 05/01/2024 - 08:36
Last edited 05/01/2024 - 09:16 by 1 other user

Would like to know other CC members opinions/experience with Bargain Chemist, as I am a little curious about a recent transaction I've had with them, following a deal posted here on CC.

On boxing day the following special was posted on CC; https://www.cheapies.nz/node/44933?utm_source=newsletter&utm…

Now I love cheap dishwasher tablets as much as the next Cheapie so jumped straight on it! I have an online account with BC so logged in as per usual & did the purchase - money came out of my account straight away. However I did not get any email purchase confirmation or anything of the sort… In fact nothing at all until the following day when I received this very generic email;

Dear Valued Customer,

I hope this email finds you well.

I am reaching out to inform you of an unexpected issue that has recently affected a small number of our orders. Due to a processing and integration error, there has been a disruption that might impact the timely confirmation and handling of your purchase.

If you have placed an order and have not yet received a confirmation email, we kindly ask you to contact our customer care team for assistance. You can reach them directly at [email protected]
Our team is on standby to promptly address any concerns and ensure your order is processed accurately and efficiently.

For those who have opted for our Click and Collect service and are awaiting order confirmation, please feel free to get in touch with our customer care team. The team is well-equipped to assist you and provide the latest updates on your order status.

We understand the importance of your orders and deeply apologize for any inconvenience this may have caused. Our team is working diligently to resolve these issues and prevent future occurrences. We value your patience and trust in us and are committed to providing the high-quality service you expect from Bargain Chemist.

Thank you for your understanding and continued support. Should you have any further questions or concerns, please do not hesitate to reach out.

Warm regards,

Peter Shenoda
Online team
Bargain Chemist

Due to New year etc I didn't look into it fully for a few days, forwarded that email to their customer support team and within 4hrs had a reply, order confirmation & tracking No# etc.

Now when I log in its showing as processed, but I'm awaiting some sort of confirmation its ready for pick up. I might be overthinking all of this, but its just seems really odd to me…

What do you think guys, did they just sell out or IT issue/other??

Related Stores

bargainchemist.co.nz

• 

  bigcheese on 05/01/2024 - 08:53

  +5

  Just sounds like a very long-winded way to say they had some IT issues. I would follow them up again if your order doesn’t progress any further in the next day or so.

• 

  L3tstaxth1s on 05/01/2024 - 13:07

  +1

  Sounds legit… is there a local store you can bisit to verify? We had to do that with a Farmers online order stuck on being processed recently.

  Was the email address you received the email from the same as the one the email asked you to get in contact with?

  • 

    rizzle27 on 05/01/2024 - 17:22

    Yes & Yes, will call in tomorrow and see if they can assist & will report back what they have to say!

• 

  Jaqqour on 05/01/2024 - 18:40

  +2

  My click and collect for Dunedin went straight through, email that afternoon that it was ready to collect, and collected the next day (2x Boxes of the tablets) no fuss, no issues.

  Hopefully just some backend glitch at the time you placed your order, sounds like they are aware of it from what they did email, and are interested in trying to make it right - sounds positive anyway.

• 

  rizzle27 on 10/01/2024 - 08:03

  +1

  Crazy update!

  So yesterday I went and checked my mailbox, and low and behold - box of dishwasher tablets! Which Is kinda strange as I had only brought them as Click & Collect and had only supplied a billing address - no mailing address…

  Guess they must've had a real IT hiccup. Ah well, all's well that ends well I guess - thanks for the advice all :)

  • 

    bigcheese on 10/01/2024 - 08:52

    +1

    Glad it worked out in th end.
    Strange process but good result.

• 

  Rowjo on 10/01/2024 - 14:02

  +1

  Boxing day I have had the same issue but with jaycar and the issue is still ongoing.
  No email, not on my account orders to begin with.

  After contacting them they said they could add the order to my account for details.

  Since following up
  They tell me there is tracking details that say its at a nzpost depot (can't tell me which one) and cannot update the status (just says processing). They also said they cant provide tracking details to me since the items is only marked as processing which doesnt allow them to upload the details, and they don’t allow verbal sharing of tracking details. ($300 order)

  Still not arrived, contacted several times and still at this mystery nzpost depot

  All mind boggling.

  Sounds like you had a great experience in comparison

• 

  Nil Einne on 10/01/2024 - 15:41

  +1

  Don't forget if their IT team is in NZ, whether it's inhouse or external, was probably mostly on holiday until the 8th. Especially with the type of retailer they are, I suspect their online team was also on skeleton staff.