Hi,
Anyone else had difficulties with CL (Computer Lounge) recently.
They have acknowledged that the part I returned is faulty and is not working, but yet they are refusing to give me a refund and instead store credit? :'(
The part is well within the warranty period as well.
I need to buy this part again from someone else as they don't have it :/. I just want a refund, I'd take store credit sometimes but they don't have the stock I want.
Do I have to bring up CGA with them to make them budge?
Seems like their customer service isn't as good as it use to be :( What a shame I've been buying from them for years this sucks.
*Update They gave me a full refund after mentioning the CGA, it took a bit of back forward but we got there in the end :).
Have they stated a refusal to repair/replace/refund or have they made an offer of store credit and you're assuming refusal? If it's the latter have you told them you'd prefer a refund? Regardless, they legislation is fairly clear on this - Link to the relevant section the CGA - they can repair it, replace it, or give you a refund. Store credit isn't a refund so if they're refusing to repair or replace you could probably just send them that link reminding them of their obligations and take it from there.
Could you keep us updated with how this goes? I've been a customer with CL for well over a decade, though much less frequently these days, primarily because of their customer service. I'd like to know if their treatment of customers is changing.