TopCashback Now in AU - My Bad Experiences

netwalk on 09/08/2024 - 13:24

I noticed a recent deal advising that TopCashback are now available in Australia and New Zealand although they appear to have been around for nearly a year.

https://www.cheapies.nz/node/47795

My recent experience with the TopCashback group of websites leads me to raise a red flag warning about their customer service and business ethics.

In summary, I made a number of purchases through their USA site TopCashback.com over the past year and earned approx. US$400 cashback. These were mostly Adobe CC subscriptions for my workplace and a few travel related purchases. I cashed out US$300 in April without problem but when I went to sign in again in late May my password was rejected. I reset my password and answered the security questions but still couldn't gain access to my account so emailed their support team.

After a few days an email was received saying they're escalating my login issue to their technical team. 3 weeks later I went through the same reset process, contacted support and received a similar email saying they were looking into it. In the meantime I opened an account with the UK site TopCashback.co.uk to make a couple more purchases and earned approx. £80 cashback. I again twice followed up my access to the USA site and eventually received the following reply:

Thanks for your message. Unfortunately, your account has been spotted making illegitimate or abusive transactions, as such your account will remain closed and your cashback removed.

I've sent two follow up emails requesting details of the alleged illegitimate transactions without response and also found that my TopCashback.co.uk login has been unilaterally closed without notice.

TLDR; I've lost approx. NZ$200 in cashback with no apparent resource or accountability from TopCashback. YMMV.

General Discussion

Related Stores

TopCashback AU
TopCashback AU

Comments

  • Alan6984 on 09/08/2024 - 14:35
    +1

    I've found TopCashBack (both UK and global sites) to be not worth the trouble as well - my experience is that things don't show up though, whereas I generally don't have the same issue with their competitors such as ShopBack.

    If I am buying something from a store already that gives them as an option, and there is no other option (ShopBack or another for example), then I think, 'Why not?', but I would certainly never make a purchase due to TopCashBack having a 'deal' on.

  • Superpower21 on 09/08/2024 - 15:13
    +1

    Agree. I had problems with both top cash back usa and au not tracking my cask back. Usa seems to be better than au.

  • kiwical on 10/08/2024 - 08:03
    +1

    I've never had smooth sailing with any of the cashbacks I use. kiwiwallet, shopback, cashrewards, shoprewards, topcashback. But the way I look at it its free money. If I get it I consider it a bonus. If I don't well I do contact them. Sometimes it works, sometimes it doesn't. I shrug and move on. All these places are well covered by T&C's which very basically say if you don't get your money that's tough titties. Not our problem…….

    The trick is to not EXPECT you will get the cashback then you won't be disappointed if you don't.

  • BargainHunter on 10/08/2024 - 08:23

    Interesting that this concept is not bigger in NZ, with the ability to automate the processes and referral links, seems like poor digital management to me?

    When we loves in Australia years ago, we used two firms, one for our mortgage where the broker rebated their ongoing commissions at https://www.homeloancashback.com.au/ and for lots of normal product cashback, we used https://www.cashrewards.com.au/

    Both always worked really well.

    Not sure why mortgage brokers in NZ do not offer something similar which would add to the stuff banks pay here already!

    For the Cash Rewards, I think you need an Aussie bank account!

    • ace310 on 10/08/2024 - 08:27
      +1

      Cashrewards works fine here. You can use PayPal to withdraw. Have claimed more than $300 so far.

      • BargainHunter on 10/08/2024 - 08:30

        Ah, good stuff. I will get back into it, just kinda assumed it wouldn't work.

        Love this site and thanks for letting me know :)

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