I’ve definitely had a less-than-smooth experience, even though their price match policy doesn’t explicitly prohibit this. On several occasions, I’ve been declined initially and had to argue about the policy.
For example, I recently went to price match an item that was cheaper at PnS in another city. The staff member was very reluctant, even after reading the policy terms. He kept questioning how I could get the product delivered if it wasn’t local and gave me a lot of excuses. Eventually, he agreed to honor the price match “as a one-off,” but emphasised that next time it must be for a product sold locally.
I’m wondering if the Cheapies community has any tips to make this process smoother?
i find just saying in a loud voice "do you know who you are talking too?!" works really well, then followed by "i'm a Cheapie! that's who!"
But in all seriousness, if it's not in terms and conditions then you can only politely point this out, sadly many places, (im looking at you Briscoes/Mitre10), say they will pricematch or pricebeat but they really don't want to. I find it ironic that Mitre10 will have a 10 foot sign on the store front saying so but the reality can be quite the opposite.