Rebel Sport - Price Promise/ Price Guarantee Policy

AhhNo on 22/01/2025 - 07:16
Last edited 22/01/2025 - 08:03 by 1 other user

I have been purchasing a few things from Rebel Sport recently—shoes for my son and some gym gear for myself. I typically only shop when there's a sale or a special offer, like their MVP deals.

The other day, while I was in line to pick up an order, I overheard a customer service representative talking about their price promise. Apparently, you can get back the difference if an item goes on sale within 30 days after your purchase. At the time, I didn't think much of it.

When I got home and checked the status of another order online, I saw that clearance items had an additional 20% off. Since I am cheap and know a good price lol I placed another order.

When my new order was ready for collection, I decided to ask about the items I had purchased the previous week. Although they were on sale when I bought them, they now had an extra 20% off.

Long story short, I ended up getting about $9 back. Not bad at all—and who knew they offered this price promise! The website doesnt explain it very well but I moving foward I will track the price on what I paid.

https://help.rebelsport.co.nz/hc/en-nz/sections/900001859863…

Looks like Briscoes also does this, but with slightly different rules; within 14 days and gives store credit on some items rather than a refund.

https://help.briscoes.co.nz/hc/en-nz/articles/29823058344985…

Related Stores

Rebel Sport NZ

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  Alan6984 on 22/01/2025 - 10:23

  +1

  Great find AhhNo - I had no idea about either of those.

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  Coolbro on 22/01/2025 - 13:46

  +1

  I was at Briscoes and the staff member actually promoted this policy to me, telling me to hold onto my receipt for a month.

  If you Biscoes did try to offer store credit (or say it's a 14 day policy), you could instead buy the cheaper option on the spot and return it with your original receipt which has a 30 day policy.

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  quote on 22/01/2025 - 14:04

  Good find, didnt know about this

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  nzmax on 22/01/2025 - 14:47

  LV Martins used to have this policy too so the briscoes group probably copied it off them.

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  Surreal on 23/01/2025 - 08:15

  thank you for the post - I also spotted the 20% off clearance last week and saw the Hoka shoes I bought dec 27th go down by $40 and tried to see if this price policy existed or was just a hallucination. But no sign of it online!

  We are just within 30 days still, so it sounds like I can go in tomorrow with my online receipt and get $40 back from them!

  • 

    AhhNo on 23/01/2025 - 08:20

    Let us know if you manage to get it back, assuming you will anyway. Annoying it’s not an automated request online and having to go in store, but $40 bucks is $40 bucks! Good luck

    • 

      Surreal on 24/01/2025 - 13:23

      success! The staff member was chill about it, did suggest it is normally accepted within 14 days but he wasn't going to worry about it. (is that true?). Scanned the e-receipt barcode and after a bit of fiddling came back with a refund for the items on the receipt that were currently cheaper

      • 

        Alan6984 on 24/01/2025 - 15:05

        success! The staff member was chill about it, did suggest it is normally accepted within 14 days but he wasn't going to worry about it. (is that true?). Scanned the e-receipt barcode and after a bit of fiddling came back with a refund for the items on the receipt that were currently cheaper

        Cool :-)

        In what form did they refund you?

        • 

          Surreal on 24/01/2025 - 19:55

          @Alan6984: I swiped the credit card i used in the first place. I didnt check if that was the only option though, he didnt prompt me.

          • 

            Alan6984 on 24/01/2025 - 20:31

            +1

            @Surreal: Makes sense that any refund would be via the original payment method.

            Just wondered if it would be 'store credit' which I would still be okay with, but obviously nowhere near as good as an actual refund.

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  Shell on 23/01/2025 - 20:15

  +1

  Good to know. This might be something else handy for others to know too - went in store today to purchase a backpack (been waiting for a sale & was 20% off) but the one I was after wasn't in stock. The staff member directed me to a terminal at the end of the counter area where I could place an online order, and there was a code displayed (store specific I think) which gave me free shipping. Glad I asked, otherwise I'd likely gone home and ordered online and paid for delivery!

  • 

    Coolbro on 24/01/2025 - 09:51

    +1

    Another tip I had from staff - if your size is out of stock, just buy the wrong size to secure it, then swap sizes when it's back in.

  • 

    mpc on 24/01/2025 - 10:10

    They have the same at Briscoes but the free shipping code seems to be somehow tied to the IP/computer as I couldn't use it at home with my same account.