Price Match Request @ PB Tech not worth the hassle

Tried to get a Price Match from PB Tech on JB Hifi’s price for the PS5 disc version and this was their response after waiting a day for a reply.

Thank you for your inquiry. Unfortunately, we are unable to offer a price match at this time.

When considering price matches, we have specific criteria that must be met:

All price match requests are at the discretion of PB Tech, and we reserve the right to decline any request.
The product must be identical to the model we have in stock.
The product must be brand new, physically in stock (not drop-shipped from a distributor), and located in New Zealand.
The product must not be a clearance item.
In cases where the price on the provided website is too low, reducing our margin into negative numbers. For the website you provided, we're sorry, but we cannot match the price.

I apologize for this convenience.

Thank you for choosing to shop with us. We are dedicated to ensuring our customers are satisfied with the best service we can provide.

For any further inquires, please contact us at websale@pbtech.co.nz

Best Regards,

PB Tech Customer Support Team

———-
If an item is priced somewhere at a good price it will probably sell out before pb tech even reply so I won’t even look their way again.
Has anyone else had experience of this happening?

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Comments

  • +8

    I'd say just buy it from the retailer you're trying to price match it from. If they don't want the sale, so be it. Their loss.

  • +1

    I have only done price matches instore with PBtech. Online it was only ever Warehouse which was easy to do via their chat.

  • I've attempted 1 time, successfully, online (via their support ticket system) pricematching with PB. I've attempted 4 times, succeeded 3 times, instore pricematching with them.

  • +4

    I always have a strong preference to purchase from the original retailer (with the lowest price), rather than give my business to someone else that is less competitive (albeit via a price match), as I believe this encourages more competition, and hence lower prices overall in the long run.

    If I purchase from someone via a price match, it feels like I am rewarding them for having a higher price in the first place.

    Price BEAT (like M10 for example) is a different matter altogether though :-)

    • I pricematch if the original store is a hassle to get to, or if the matching store handles returns/refunds better. I've had good experiences with JB Hifi and I like giving them my business.

  • PB Tech tend to run on very low margins compared to some of the larger tech chains, so this isn't surprising especially when shops like JB Hi Fi will often use loss leaders as a way to get people in the door.

  • +1

    PS5 definately poor margin not worth the loss.
    Places like JB and HN make up the margin on cables and powerboards

    • -1

      What and PB don't/can't??? PB sell a SHIT LOAD more cables etc than these guys.

      • https://www.harveynorman.co.nz/tv-and-audio/av-accessories/p…
        The most expensive power board PBTech sells is $70~.

        My point is the margins earned are shifted elsewhere and as pointed out by other people the gross margin is lower so places like HN will take a loss just to attempt to upsell those extras which believe me people take.

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