[[help:store_representative]]
Differences
This shows you the differences between two versions of the page.
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help:store_representative [2015/08/06 12:29] moocher [Performance-Based Store Bans] |
help:store_representative [2024/11/18 15:46] (current) hamza23 [Accuracy in Profile Details] |
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| - | =====ChoiceCheapies Guide for Merchants===== | + | ======ChoiceCheapies Guide for Store Representatives & Associates====== |
| =====Why post on ChoiceCheapies?===== | =====Why post on ChoiceCheapies?===== | ||
| - | Unlike other online communities/forums, at ChoiceCheapies we encourage merchants, service providers or store owners to post their specials on ChoiceCheapies. The reason is simple – if it is a good bargain, we want to know about it! However, there are a few points that a merchant might wish to consider. | + | Unlike other online communities/forums, at ChoiceCheapies we encourage merchants, service providers or store owners to post their deals on ChoiceCheapies. The reason is simple – if it is a good bargain, we want to know about it! There are however a few points that a merchant should consider: |
| * Make sure you have a social media policy | * Make sure you have a social media policy | ||
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| =====Who is a representative?===== | =====Who is a representative?===== | ||
| - | Examples of those who will be tagged as a representative: | + | If you have any of these relationships with a store, you should be tagged as a representative. |
| - | * Any employee or contractor for the company. | + | * Associated - you are associated with someone who works there or owns the business (friend, family member etc) |
| - | * Designer of the company's website | + | * Employee - you work there as an employee or contractor but you're not part of sales & marketing nor do you represent the company. |
| - | * Working as a marketer for this company (SEO). | + | * Product Representative - you don't work for the store however you have some ownership of the product or brand. e.g. distributor, author of book |
| - | * Designing/making/producing the product being sold. | + | * 3rd Party Marketing - you work for a company hired by the store to promote their products or their online presence (including SEO) |
| - | * Related to someone mentioned above (friend, family). | + | * Official Marketing - you are part of sales & marketing/advertising of the store itself |
| + | * Official Store Representative - you represent the company and have authority to, say, make or withdraw offer and speak on behalf of the company. | ||
| If you have any relation to the company and do not want to be tagged as a rep then **do not comment, post or vote on deals that you have an association with.** | If you have any relation to the company and do not want to be tagged as a rep then **do not comment, post or vote on deals that you have an association with.** | ||
| - | ===== How do I apply to become a Store Representative and what benefits do I get? ===== | + | ===== How do I apply to become a Store Representative ===== |
| - | To make the affiliation between deals and posters more transparent, ChoiceCheapies **requires** all store representatives to declare themselves as a store rep. When submitting a deal or posting a comment, please choose the //I am a Store Representative// checkbox. ChoiceCheapies also requires all store representatives who post a deal to have **private messaging** enabled. This is automatically enabled as soon as you post your first representative deal. | + | To make the affiliation between deals and posters more transparent, ChoiceCheapies **requires** all store representatives or associates to declare themselves as associated with the store. When submitting a deal or posting a comment, please choose an option from the //I am Associated with:// drop-down field. ChoiceCheapies also requires all store associates who post a deal to have **private messaging** enabled. This is automatically enabled as soon as you post your deal with a store association. |
| - | {{http://upload.ChoiceCheapies.com/2012/05/21/8479_ChoiceCheapies_rep.png}} | + | ===== How do I change my role from Associated? ===== |
| + | Representatives are marked as 'Associated' by default. These associations are displayed when you hover on 'My Account'. To change your role to one of the others specified in the previous section, hover on 'My Account' on the top menu, then select 'Store Associations', and make changes there. | ||
| - | By posting as a rep you receive: | + | The only role you cannot set for yourself is 'Official Store Representative' - this requires some verification on our end. Please [[https://www.cheapies.nz/forum/10041|contact the moderators]] so that we can set you up. |
| - | * A REP icon next to your username on your deals and on the [[https://www.ChoiceCheapies.com.au/whos-online|Who's Online]] page. | + | Official store representatives have the ability to edit their store profile on ChoiceCheapies (such as contact details, website etc). |
| - | * The ability to edit your Store Profile page. | + | |
| + | If you are no longer associated with a store please [[https://www.cheapies.nz/forum/10041|contact the moderators]] to have your association removed. | ||
| ===== Posting Limits ===== | ===== Posting Limits ===== | ||
| - | Currently there are some limits on how frequent can a store representatives post on ChoiceCheapies. Representatives can check to see when they can post next by checking their store page. The store page can be accessed by going to https://www.ChoiceCheapies.com.au/deals/samplestore.com.au where samplestore.com.au is your store's URL. | + | Currently there are some limits on how frequently a representative can post on ChoiceCheapies. Representatives can check when they can post next by viewing their store page. The store page can be accessed by going to https://www.cheapies.nz/deals/samplestore.co.nz where samplestore.co.nz is your store's URL. |
| - | {{http://upload.ChoiceCheapies.com/2012/05/19/8459_store_posting_limits.png}} | + | {{https://files.ozbargain.com.au/upload/183/8459/store_posting_limits.png}} |
| * Maximum 1 deal per 24 hours | * Maximum 1 deal per 24 hours | ||
| - | * Maximum 2 deals per 7 days is the norm, however... | + | * Maximum 2 deals per 7 days is the default, however... |
| - | * If the vote average across the recent rep deals is -1 or below, the domain is temporarily banned until the vote average is corrected over time. | + | * If the vote average across the recent rep deals is below 0, the domain is temporarily banned until the vote average is corrected over time. |
| - | * If the vote average across the recent rep deals is between -1 and 0, the domain is temporarily banned for 2 weeks from the last post. | + | * If the vote average across the recent rep deals is 0, the domain is temporarily banned for 2 weeks from the last post. |
| * If the vote average across the recent rep deals is between 0 and 1, it is reduced to maximum 1 deal per week. | * If the vote average across the recent rep deals is between 0 and 1, it is reduced to maximum 1 deal per week. | ||
| * If the two most recent rep deals made the front page, the limit is increased to 3 deals per week. | * If the two most recent rep deals made the front page, the limit is increased to 3 deals per week. | ||
| + | * If the three most recent rep deals receive more than double the front page minimum votes (i.e. 8 votes or more), the limit is increased to 4 deals per week. | ||
| Notes: | Notes: | ||
| - | * Posting limit is calculated using a rolling window down to the precision of //seconds//. So for example if a rep posted at 4:45PM yesterday, he/she will not be able to post again until 4:45PM today (assuming 1 per 24 hours limit apply). | + | * The posting limit is calculated using a rolling window down to the precision of //seconds//. For example if a representative posted at 4:45PM yesterday, they will not be able to post again until 4:45PM today (assuming the 1 per 24 hours limit applies). |
| - | * Recent deals currently include deals from the past 30 days. | + | * 'Recent deals' currently includes all representative deals from the past 30 days. |
| - | * Vote average is calculated by taking the sum of (positive vote - negative vote) for each deal post, divided by the number of recent deals. | + | * The vote average is calculated by taking the sum of (positive vote - negative vote) for each deal post, divided by the number of recent deals. |
| ===== Performance-Based Store Bans ==== | ===== Performance-Based Store Bans ==== | ||
| - | A store can be banned if store rep posts for a store continually attract almost zero or negative votes. Currently the system bans stores where: | + | A store will be banned if deals posted by representatives continually attract a low amount of votes. The system will ban a store if: |
| - | * The 2 latest rep posts are 30 days or less apart (note: the latest post will be allowed 24 hours to collect votes before vote averages are calculated) | + | * The 2 latest rep posts (excluding those posted before the last performance ban) are 60 days or less apart, and |
| * The vote average for the store's rep posts over the last 90 days is less than or equal to 0 | * The vote average for the store's rep posts over the last 90 days is less than or equal to 0 | ||
| + | Note: the latest post will be allowed 24 hours to collect votes before vote averages are calculated. | ||
| - | The store is temp-banned from rep posts for **30 days** from the time of the latest rep deal if the above conditions are met. | + | The store is temporarily banned from rep posts for **30 days** from the time of the latest rep deal if the above conditions are met. Note that if a store has been banned twice, the third performance based ban is **1 year**. |
| - | If a store has been temp-banned for this same reason twice, the 3rd ban will be a **permanent** ban (last updated 22 July 2014) | + | |
| ====== Store Representative Code of Conduct ====== | ====== Store Representative Code of Conduct ====== | ||
| - | Unlike other online communities and forums, we encourage merchants, service providers or store owners to post their specials on ChoiceCheapies. The reason is simple – if it is a good bargain, we want to know about it! However, there are a few points that a merchant might wish to consider. | + | Unlike other online communities/forums, at ChoiceCheapies we encourage merchants, service providers or store owners to post their deals on ChoiceCheapies. The reason is simple – if it is a good bargain, we want to know about it! There are however a few points that a merchant should consider: |
| [[help:rules_guidelines|ChoiceCheapies's rules]] as well as the [[help:store_representative#store_representative_code_of_conduct|Store Representative Code of Conduct]] apply to all employees of a company or related people that fall under a rep tag. | [[help:rules_guidelines|ChoiceCheapies's rules]] as well as the [[help:store_representative#store_representative_code_of_conduct|Store Representative Code of Conduct]] apply to all employees of a company or related people that fall under a rep tag. | ||
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| * Make sure your email address is current, so that members and moderators are able to contact you. | * Make sure your email address is current, so that members and moderators are able to contact you. | ||
| * Make sure your location field is accurate. | * Make sure your location field is accurate. | ||
| - | * If you are a non-Australian user, please put in your country of residence in the *location* field. Do not claim that you are from Australia (or elsewhere) and deliberately deceive other members. This **WILL** result in a ban on your account. | + | * If you are a non-New Zealand user, please put in your country of residence in the *location* field. Do not claim that you are from New Zealand and deliberately deceive other members. |
| =====What does it cost?===== | =====What does it cost?===== | ||
| - | Zero — there are no costs to participate on ChoiceCheapies for all users whether a representative or a normal user. | + | Nothing - There are no costs to participate on ChoiceCheapies, whether you are a representative, a regular user or both. |
| =====Expected Behavior===== | =====Expected Behavior===== | ||
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| All members are expected to conduct themselves in line with the [[help:commenting_guidelines|commenting guidelines]] and [[help:deal_posting_guidelines|deal posting guidelines]]. Anyone that posts on ChoiceCheapies as a rep, is considered to be representing their company, and must follow those guidelines in addition to conducting themselves professionally at all times. | All members are expected to conduct themselves in line with the [[help:commenting_guidelines|commenting guidelines]] and [[help:deal_posting_guidelines|deal posting guidelines]]. Anyone that posts on ChoiceCheapies as a rep, is considered to be representing their company, and must follow those guidelines in addition to conducting themselves professionally at all times. | ||
| - | It is recommended that store reps respond to comments and reasonable enquiries about their deal, product or service. To assist with this, store representatives are automatically subscribed their deal posts. | + | It is recommended that reps respond to comments and reasonable enquiries about their deal, product or service. To assist with this, reps are automatically subscribed their deal posts. |
| - | Representatives are strongly discouraged from unsolicited private message communication to users for any reason, especially for commercial advertising which is explicitly forbidden. However we encourage store representatives to respond to private messages from users seeking assistance with a deal that has been posted. | + | Representatives are strongly discouraged from unsolicited private message communication to users for any reason, especially for commercial advertising which is explicitly forbidden. However we encourage store reps to respond to private messages from users seeking assistance with a deal that has been posted. |
| Users may contact representatives for assistance with issues on request such as providing an order number which can be followed up. | Users may contact representatives for assistance with issues on request such as providing an order number which can be followed up. | ||
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| While it's fine to let people know about your deal, please do not ask people to vote for your deal. | While it's fine to let people know about your deal, please do not ask people to vote for your deal. | ||
| - | Representatives are free to participate in threads about competing companies as long as they don't | + | Representatives are free to participate in threads as long as they don't: |
| - | * vote on the deal | + | * vote on a competitor's deal. |
| - | * link to products on their website | + | * promote or link to their own store, website or products that they sell. |
| - | * negatively comment about the competitors company. | + | * solicit sales in any way (including asking users to contact them or drawing attention to products/services they offer). |
| + | * negatively comment about a competitor's company. | ||
| - | If you feel that an Representative or staff member is behaving fraudulently or inappropriately, please contact a moderator with information regarding the incident(s). | + | If you feel that a representative or staff member is behaving fraudulently or inappropriately, please contact a moderator with information regarding the incident(s). |
| =====Legal threats policy===== | =====Legal threats policy===== | ||
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| * Obviously and verifiably inappropriate. | * Obviously and verifiably inappropriate. | ||
| - | Any such request should be made via [[https://www.ChoiceCheapies.com.au/forum/10041|Talk with a mod (TWAM)]] (a discreet discussion area). | + | Any such request should be made via [[https://www.cheapies.nz/forum/10041|Talk with a mod (TWAM)]] (a discreet discussion area). |
| ==== Notice ==== | ==== Notice ==== | ||
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| * Penalty boxing of any and all accounts associated with the person or business making such threats; | * Penalty boxing of any and all accounts associated with the person or business making such threats; | ||
| * Banning the store from any further posts , thereby rendering them read-only, on either a temporary or permanent basis; | * Banning the store from any further posts , thereby rendering them read-only, on either a temporary or permanent basis; | ||
| - | * If a legal threat is received in a form of a cease and desist letter, then the legal document will be posted on [[http://www.chillingeffects.org/|Chilling Effects]] and a forum post made. | + | * If a legal threat is received in a form of a cease and desist letter, then the legal document will be posted on [[https://lumendatabase.org/|Lumen]] and a forum post made. |
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| * [[faq merchants]] | * [[faq merchants]] | ||
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Last edited by moocher on 2015/08/06 12:29