Temu refund tip

NovaAlpha on 26/04/2024 - 12:30

There was deal posted by Stoic recently (https://www.cheapies.nz/node/46213) on how to get free shipping on Temu. I thought I'd share another Temu trick that I came across.

Temu used to offer instant refunds (in the form of Temu credits) on any order you have and that is really good compared to the likes of Aliexpress. But recently, I've noticed that Temu doesn't let you request for refunds if the item is more than a certain price range. Anything that is >$20 will require you to return the item before you can get a refund. The return itself is free (they provide instructions on organizing a free courier), but it's still a hassle.

Turns out that you can just ask for refund directly with the Temu chat bot. You don't even need to provide photos/videos and an explanation of why a refund is required (which is what you'd normally have to do). Here's what that process looks like:

https://imgur.com/IkFt6K8
https://imgur.com/1G4JkEg

Sometimes, you might be transferred to an agent automatically:
https://imgur.com/qP7eEZw

Despite this, the item that you've requested the refund for will still go through. I've gotten the credit directly into my Temu account and also received a notification email from Temu as well.

What I found interesting is that this one time I accidentally selected the wrong order for the refund request, I then received the refund (about $50) for that order and was then transferred to an agent, then after speaking to the agent I got another refund for the actual order:

https://imgur.com/UmaWRcx
https://imgur.com/f4Gmc4N
https://imgur.com/gQapTMw

Their system seems to be bugged. You can get a refund on any order regardless if you speak to an agent or not. And even if you do, just ask for refund without return and you'll get the refund anyway. I got about $120 worth of refund for 3 different orders (one being a selection mistake on my part) within the span of 2 minutes.

Note that I'm not condoning or encouraging anyone to exploit this. Just sharing this tip to make it easier to request for refunds for legitimate reasons. I sometimes have bad orders from Temu due to faulty/broken parts and so I've had to request refunds a few times and this is by far the simplest and easiest process that I know so far.

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Comments

  • Huntakillaz on 26/04/2024 - 12:55
    +13

    I would not recommend abusing the refund system

    Temu is a great supply of needing basics like sponges cotton buds, scouring pads and many other everyday shit you need for much cheaper prices than warehouse/bunnings/dollar stores offer (especially with the temu coupons)

    Loosing access and/or ability for refunds would be the worst.

  • Bagman on 26/04/2024 - 19:40

    Thanks for the tip … had a PCI card for my PC that I had just bought and it ended up being a bit flaky when used. I was just going to let it go but saw this post and got a credit back for it.

  • Dunno on 26/04/2024 - 20:26

    this got removed last time for a reason..

    Temu has a fantastic refund/return policy. Always best to split large orders up where possible as its only the first return for each order thats free(if they even want it returned)

    • NovaAlpha on 26/04/2024 - 23:13

      It got removed because it's not really a deal, but neither is this post (https://www.cheapies.nz/node/46213) and that stayed up. But since this is a forum post, I don't see a reason for it to be removed.

  • Juju123 on 27/04/2024 - 07:22

    Thank you for this post. I have some defective items which Temu kept asking me to return the items before they can issue any refund to me (it's less than $10). With Aramex being the only courier company that do with return, it would cost me more to drive to the place and back to get the money back.

    With the tips above I just got the money back without having to return the items. Thank you so much!

  • kiwiicheapies on 27/04/2024 - 08:28

    They just keep asking me to return it. Both bot and 'chat agent'

    • Juju123 on 27/04/2024 - 10:43

      What's the value of the product?

  • Bargainstalker on 28/04/2024 - 12:06

    Related to online refunds. Had 2 from Ebay and don't buy often.
    Last was 3 micro sd cards Samsung 1 tb. They were fake Samsung didn't even make them that large, packaged and even hacked to look like 1tb available on a phone.
    Both eBay refunds didn't require returning the goods

  • Bargainstalker on 28/04/2024 - 12:26

    Customer protection (if the goods dont arrive or aren't as described) you get a refund.
    Every purchase on ebay has customer protection but trademe you only have customer protection if you paid with ping

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